Free Shipping On Orders Over $109
How quickly will my order ship?
Our fulfillment team works Monday through Friday, carefully preparing each order during business hours. We aim to have all packages shipped within 2–3 business days. During busy seasons, such as holidays, processing may take a little longer due to higher order volumes. Once your order has been packed and handed over to the carrier, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way. Please note that delivery times vary depending on the carrier and service chosen at checkout, and begin once the carrier has picked up your order.
What is your return policy?
We want you to feel confident in every Fashioniva purchase. If something doesn’t work out, you may return unworn, unwashed items in their original packaging with tags attached within 14 days of delivery. Once your return arrives at our warehouse, refunds are processed back to your original payment method within 5–10 business days. Please keep in mind that sale items and gift cards are final sale and cannot be returned. Our goal is always to make things right, so if you have any concerns, reach out to us — we’re here to help.
What if my package is lost or stolen?
We know how frustrating it can be when a package goes missing. Once your order leaves our warehouse, it is in the hands of the shipping carrier, and Fashioniva Clothing cannot be held responsible for lost or stolen packages. If your package is marked as delivered but you can’t find it, we recommend contacting the carrier directly for assistance. For added peace of mind, we encourage customers to select shipping options that include insurance or signature confirmation at checkout.
Do you ship internationally?
At this time, Fashioniva Clothing ships only within Canada and the USA. We’re focused on serving our North American customers with reliable and timely delivery. Expanding internationally is something we hope to offer in the future, but for now we’re keeping things close to home.
How can I contact customer service?
Our customer care team is small but dedicated, and we’re here to make sure your experience is smooth. You can reach us by emailing support@fashioniva.com or calling +1 (XXX) XXX‑XXXX. We’re available Monday–Friday, 9 AM–6 PM EST, and we’ll always do our best to respond promptly.
Can I customize or personalize a product?
Because our collections are designed in limited runs, each piece is unique and cannot be recreated. At this time, we do not offer custom or personalized orders. We recommend keeping an eye on our shop for restocks and new arrivals so you can grab your favorites before they sell out.
Can I reserve an item for later purchase?
We operate on a first‑come, first‑served basis. To keep things fair for all customers, we cannot hold or reserve items for future payment. If you see something you love, we recommend purchasing quickly before it sells out.
Why do products sell out so quickly?
Our collections are produced in limited quantities to maintain exclusivity and quality. Popular items often sell out fast, especially during new launches. To improve your chances, sign up for our newsletter and follow us on social media for restock alerts — that way you’ll be the first to know when new pieces drop.
Do you offer wholesale?
Yes! We love partnering with boutiques and retailers. For wholesale inquiries, please contact us at wholesale@fashioniva.com. Our team will provide details on minimum order requirements and partnership opportunities.
